Shipping policy

1. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be calculated prior to checkout and payable at the time of purchase.

2. Delivery Terms

2.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

2.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier selected.

2.3 Dispatch Time

Orders are usually dispatched within 2-3 business days of payment of order.

Hours of operation are Monday - Friday 10.00am – 4.00pm (GMT +10hrs – Brisbane Australia), except on national holidays at which time we will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. Other closures (holidays) will be advised as and when necessary via the website, newsletter and social media.

2.4 Change of Delivery Address

We are only able to change the shipping address prior to the order being dispatched. NO changes to delivery address will be possible after dispatch.

2.5 P.O. Box Shipping

Lockwood & Webb Designs will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

2.6 Out of Stock Items

If an item is out of stock, unless advised otherwise, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking number from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Insurance

Parcels ARE NOT insured by Lockwood & Webb Designs for loss and damage once dispatched. Should you require insurance, an additional fee will be payable to cover up to the value of the goods.  Please contact us to discuss insurance options.

7. Parcels lost or damaged in-transit

All items are carefully wrapped and packed by Lockwood & Webb to avoid any damage during transit. Once the items/parcel has been dispatched by Lockwood & Webb, we are no longer responsible for any damage or loss of, or to your item/s - parcel/s.

If you have taken out additional insurance, please contact the relevant courier or postal service to discuss your claim.

8. Duties & Taxes

8.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

8.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Lockwood & Webb Designs encourage you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Lockwood & Webb Designs at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.